You know, every reputable RV dealer has a good selection of campers from several manufacturers in all price ranges. But, did you know that the dealer you purchase your RV from is more important than which model you buy?
Sure, you want to find a model with the floor plan that fits your family’s needs, however, you will find similar floor plans from dealer to dealer because manufacturers know what lay-outs are the most popular and are the top sellers. But, in the future you are going to need service, and customer care is far more important than floor plan or location.
For example, let’s say you’re looking for a travel trailer with bunk beds and a U- Shaped dinette in the $24,000 to 25,000 range. Here is a sample of similar campers that fit in that description:
Trail Runner 30 ODK
The Wildwood X-Lite and Freedom Express you will find here at Rocky Mountain along with several more bunkhouse models. So, before you start driving from dealer to dealer in your local area, check out their service and parts departments by logging onto their web sites. Why service and parts departments? Because remember, dealers will have similar floorplans – but service and parts departments along with solid relationships with the manufacturers for warranty and other repair work varies greatly between RV dealerships. In this case, bigger is better!
- How many service bays to they have?
- Do they have a warranty administrator on staff in their service center?
- How committed are they to their parts department?
- Do they have a mobile service truck for warranty work?
- How many RVDA Certified and Master Certified Technicians do they have on the service team. Very Important!
While you’re on their web site, look for customer comments, particularly about the Service & Parts departments. Many times just being able to get in and have a small problem taken care of on short notice can make or break a vacation for your family.
The RV dealership that offers you all of the above in New Mexico with the top rated Parts & Service departments is Rocky Mountain RV & Marine. Plus, they are the only RV dealer with a Mobile Service truck! Rover is on duty for Warranty repairs on your camper!
The walls at the customer service counter are covered with RVDA Service Technician Award Certificates. The entire service staff is the best-trained team in the state, and they continue to expand their training every month.
Rocky Mountain RV & Marine also has a full paint & body department with a state-of-the-art paint matching system and a 54’ paint booth for the largest RVs on the road today.
A full time warranty administrator will handle any warranty repair service that may come your way. And every new and certified camper RV Rocky RV & Marine sells is covered by The RV Warranty Forever at no additional charge to you, with $0 deductibles for parts or service.
So when you decide to start shopping for your first RV, or trade up to a bigger one, make sure you also shop for the best service. Because when it comes to service after the sale, where you purchase your RV, is more important than which model you buy.
We invite you to come see why we’re different!