We pride ourselves as being the premier RV and marine dealer in Albuquerque New Mexico, not only in the products we sell, but also in the customer service we provide in every department!
If you have had a great experience at Rocky Mountain RV and Marine and would like to share it with us, Please send me an e-mail of your stories.
Send all your stories to Travis@rmrv.com and I will share them with everyone.
Send all your stories to Travis@rmrv.com and I will share them with everyone.
| Here are several of your stories! |
| I had recently purchased an almost new Tracker Tundra from an out of state individual. There was a small electrical problem, which your shop repaired under warranty. The problem was that the warranty transfer had not been completed to my name yet. Emily demonstrated outstanding effort calling Tracker over the next few days, and making sure they were prompt in completing the transfer. Her effort in tracking this for me and “getting it done” is rare in today’s service industry. She has provided me in the confidence in the quality of the staff. Gary |
| We had to have a recall on our refrigerator done, we took our unit to the local dealer where the unit was purchased and received terrible service. So I made an appointment with Jane and from my initial conversation with her on the phone to make the appointment through to my time spent at Rocky Mountain, I received nothing but prompt, courteous and efficient service from her and your staff. Your Technician, Billy, repaired the fix in less time than it took me to go eat breakfast. Needless to say, I am very impressed with your staff and the service they provided to me. With customer service and staff like you have, you now have yourself one more customer as we are now making Rocky Mountain the place to go for all our RV and marine needs. Steven Rio Rancho, NM |
| We wanted to thank you for the fast and great service for the repair of the roof of our beautiful Cardinal 30RKLE. Having to deal with the fact that we did this damage to our new Cardinal was hard, but everyone that dealt with us, made us feel better about our situation. The repairs and extra work we wanted done were finished way before the time expected. Roy and Dayna |
| We brought our RV in for some service work. While we were waiting for our turn, I went shopping leaving our cat in the RV thinking I would be able to return before you began working on the RV. Before I returned, Billy had begun the repairs, stating that the cat would not bother him. We would like to commend him for his efforts in repairing the RV and listening when we stated how the problem started. From that information, he was able to figure out and repair the problem. He also made sure that it was covered under warranty. For his friendliness and going the extra mile in order to assist us so that we could continue our travels, we are very grateful. Judy Cincinnati, OH |
| This letter is to congratulate you for creating such a terrific RV company. We have purchased 2 motorhomes at Rocky Mountain, and have had a great experience every time. Everyone we have dealt with from sales to service has been wonderful. Your commitment to service after the sale has been outstanding. We have learned the real value of expert sales and service, and we are grateful to the fine organization you run. We really feel like the customer matters at Rocky Mountain! Paul and Linda Albuquerque, NM |